To be eligible for a refund you must email us at [email protected] within 30 calendar days of your purchase and your emblem code must not have been redeemed.
After we receive your request we will verify the emblem code has not been redeemed and process your refund if it satisfies our eligibility checks.
If the emblem code has been redeemed or you have initiated the refund request after 30 calendar days have passed you will not be eligible for a refund.
We offer refunds on a discretionary basis, and each refund request is looked at individually. We do our best to provide a refund where possible.
Once your refund request has been received and considered, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If you are unhappy with your purchase for any reason, please get in touch with us by emailing us at [email protected]
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
